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Consumer Rights
Revised 01/2010
1. Consumers are entitled to receive
services offered by Community Access Center regardless of gender, sexual
orientation, race, color, religion, national origin, age, and degree of
disability.
2. Consumers have the right to be treated with dignity and respect.
3. Consumers have the right to privacy during interviews, and may expect that
personal information will be kept confidential. No information about a consumer
will be released to any other agency or individual without the authorization of
the consumer, unless the safety of the consumer or others is in jeopardy.
4. Consumers have the right to receive referrals based on their need.
5. Consumers have the right to a written copy of the Community Access Center
program guidelines.
6. Consumers have the right to voice concerns if they believe their rights or
the rights of others have been violated.
Consumer Responsibilities
Revised 01/2010
1. Consumers are required to provide
proof of identity and of current address each time they come to the center for
assistance.
2. Consumers are responsible for
participating actively, honestly, completely in the process of determining
needed assistance and/or referral.
3. Consumers are responsible for keeping scheduled appointments or for letting
the Community Access Center know if they will be unable to keep an appointment.
4. Consumers are to treat Community Access Center staff and volunteers with
dignity and respect.
5. Consumers are responsible for asking questions about any policy, procedure or
assistance which they do not understand or with which they do not agree |
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